Voice Mail
The best way to get your messages.
Voice Mail does things an answering machine can't ­ like answering when your line is busy or when you're on the Internet. Callers won't get a busy signal and you can pick up your messages no matter where you are from any touchtone phone. And you get private mailboxes so you always get your messages. Empire Telephone gives away Voice Mail for FREE. Ask for it today!

Residential and Business Customers
Voice Mail Set Up Procedure
(The customer must have touchtone service. - Touchtone is free.)

1. For Voice Mail to answer when your phone line is busy press *90, listen for stutter dial tone then press *11, wait for Voice Mail to answer and then hang up.
2. For your Voice Mail to answer when you don't answer the phone, press *92 and wait for stutter dial tone. Then press 4*11 and wait for Voice Mail to answer and hang up. (The 4 stands for the number of times your phone will ring before voice mail answers. It can be set from 1 to 9. Just replace the number you want for the 4).
3. Dial *11, listen to directions and when prompted for personal ID number, press 0000.
4. Press 4 to change personal options and follow procedures to change your ID number and record a greeting. Recording a name is optional and not important. When someone leaves you a message you will have stutter dial tone when you pick up your phone to make a call.

To check your messages from your phone:

1. Press *11.
2. As soon as you hear your message start, press #.
3. Then enter your personal ID number.
4. Follow instructions from your Voice Mail.
5. When you save or delete your messages, your stutter dial tone will go away.

Note - customers with private numbers may be asked to provide user box numbers. This means your telephone number.

To check your Voice Mail from another location, dial:

607-522-7222 for Prattsburgh
607-546-7222 for Burdett, Lodi
607-594-7222 for Odessa
585-762-7222 for East Pembroke

1. When prompted for box number enter your telephone number without area code.
2. Then enter your personal ID number.
3. Follow instructions and hang up when finished.

To turn off your Voice Mail:

• To stop Voice Mail from answering when your line is busy, press *91 and listen for stutter dial tone.
• To stop Voice Mail from answering when no one answers your line, press *93 and listen for stutter dial tone.
• When pressing *90, *91, or *93 and you get a busy signal, that means this function is already in use.

Centrex Customers
Voice Mail Set Up Procedure
Centrex customers (Dial 9 for an outside line)

1. For Voice Mail to answer when your phone line is busy press *90,
   listen for stutter dial tone then press 9*11, wait for Voice Mail to answer and then hang up.
2. For your Voice Mail to answer when you don't answer the phone, press *92 and wait for stutter dial tone. Then press 49*11 and wait for Voice Mail to answer and hang up. (The 4 stands for the number of times your phone will ring before Voice Mail answers. It can be set from 1 to 9. Just replace the number you want for the 4).
3. Dial 9*11, listen to directions and when prompted for personal ID number, press 0000.
4. Press 4 to change personal options and follow procedures to change your ID number and record a greeting. Recording a name is optional and not important. When someone leaves you a message, you will have stutter dial tone when you pick up your phone to make a call.

To check your messages from your phone:

1. Press 9*11.
2. As soon as you hear your message start, press #.
3. Then enter your personal ID number.
4. Follow instructions from your Voice Mail.
5. When you save or delete all new messages, your stutter dial tone will go away.

Note - customers with private numbers may be asked to provide user box
numbers. This means your telephone number.

To check your Voice Mail from another location, dial:

607-522-7222 for Prattsburgh
607-546-7222 for Burdett, Lodi
607-594-7222 for Odessa
585-762-7222 for East Pembroke

1. When prompted for box number enter your telephone number without area code.
2. Then enter your personal ID number.
3. Follow instructions and hang up when finished.

To turn off your Voice Mail:

• To stop Voice Mail from answering when your line is busy, press *91 and listen for stutter dial tone.
• To stop Voice Mail from answering when no one answers your line, press *93 and listen for stutter dial tone.
• When pressing *90, *91, or *93 and you get a busy signal, that means this function is already in use.
• *90 turns on Call Forwarding Busy.
• *91 turns off Call Forwarding Busy.
• *92 turns on Call Forwarding No Answer
• *93 turns off Call Forwarding No Answer.

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